Amsterdam Schiphol Frequently asked questions
Answers to Passenger FAQs
- What Covid 19 documentation must be submitted to travel?
- What is the best way to get to the city center by public transportation?
- What to do in case a long layover or flight delay?
- Where mobile devices can be charged?
- Is it possible to buy a SIM card at the airport?
- Does the airport have Wifi access and work spaces?
- Is it possible to take a shower?
- Where can be found banking and exchange services?
- Where is the lost and found desk?
- Are there 24-hour Shops and restaurants?
- How can I access to first aid and medical services?
- Where to find the mother and baby’s room?
- Is there any smoking area?
What Covid 19 documentation must be submitted to travel?
Before flying to Schiphol, please check the travel advice on the Dutch government website. Find out if the country or area you are travelling from has been classified as safe (green), low risk (yellow), high risk (yellow or orange), very high risk or very high risk with a variant of concern (orange). Each level of risk comes with its own test requirements.
If you come from a country within the European Union with similar or lower risks to the Netherlands, in addition to the affidavit of health, by presenting the vaccination certificate, the PCR test is not required.
If you are flying to Schiphol from abroad, the test you need to take depends on the risk level of the country you are traveling from. Travelers from very high-risk areas outside the EU need, in addition to the vaccination certificate, a negative NAAT test (PCR) result that is no more than 24 hours old upon arrival in the Netherlands. If this is not possible, you must have a negative NAAT (PCR) result that is no more than 48 hours old when you arrive in the Netherlands and a negative rapid antigen test result that is no more than 24 hours old. Exit. Click on Government.nl to find out exactly what you need for your trip.
Can I transfer at Schiphol?
Yes, you can transfer at Schiphol if you are coming from a country or area that is considered safe due to low risk of coronavirus infection. If your onward journey is within 24 hours and you do not leave the airport, you are not required to present a negative test result for your transfer. However, you do need to bring a completed health declaration with you. Please check the requirements of your final destination to ensure you comply with the entry regulations of that country or area. You may be checked for this when boarding your next flight.
You are also allowed to transfer at Schiphol if you are fully vaccinated and can prove that your last vaccination was at least 14 days prior. If you stay at the airport during your transfer, you will not have to do any extra tests. However, do check what the coronavirus rules are in the country you are travelling to. If you are travelling from a very high-risk area where there is a virus variant of concern, you may be required to show a negative test result before boarding the plane.
What is the best way to get to the city center by public transportation?
The train is the fastest and cheapest option to get to the center of Amsterdam. Schiphol Station is located just below the airport. The journey to Amsterdam Centraal takes between 14 and 17 minutes (from €4.60 one way booking in advance) SEE MORE
What to do in case a long layover or flight delay?
In the main terminal, in addition to shops, bars and restaurants (some 24 hours), there is a casino, sauna, museum, library, beauty salon and hairdresser and a supermarket. You can also use the storage service and lockers to store the baggage and make the wait more comfortable.
Where mobile devices can be charged?
To charge mobile and other electronic devices, there is a table near each Gate with about six stools and plugs. These tables are usually full of people, so Plan B could be look for plugs located, farther away from the gates, in the exit area.
Is it possible to buy a SIM card at the airport
The Airport Telecom shop sells SIM CARDS for your cell phone. It is located in Schiphol Plaza (Before security) from Mon-Fri 07:00 – 18:00 and weekends from 08:00 – 16:00. You can also buy it online.
Does the airport have Wifi access and work spaces?
The airport has not only free Internet access, but also workstations for those traveling with their own laptop. These compact desktops are an ideal place to work, study or surf the web using Schiphol’s free WiFi network.
They are located in all Vip lounges, and C and D piers. They are also equipped with power outlets, so you can easily charge all your electronic devices.
On the other hand, if you don’t carry your laptop, you can use the PCs located in the Internet Center available 24 hours and located before the Passport and Boarding Control Area (in Schiphol Plaza) and after the Control Area (C-pier, Holland Boulevard, Lounge 1, Lounge 2, Lounge 3)
Is it possible to take a shower?
You can find showers at the hotels located in the departures area of the airport: YotelAir (€17.5) and Mercure (€19.5).
Where can be found banking and exchange services?
GWK Travelex offers currency exchange services through its counters or ATMs machines. Located before the control area in the Plaza center from 6:00 – 22:00 and after the Control Area in Hall GH from 7:30 – 14:30 and Lounges 1 and 3, both from 6:00 to 20:00. In turn, ABN AMRO Bank offers banking services in arrivals hall 1 (7:00 – 21:00) and 3 (6:00 – 22:00) and after checkpoints hall 1 and 2 (from 6:00 to 22:00).
Where is the lost and found desk?
If you’re still at the airport, head to the lost and found counters:
– Kelderplein, (between arrivals 1 and 2, once you arrive, come down)
– Lounge 1, after the T2 and T3 transfer counters, near the C-Pier.
– Holland Boulevard (between E and F Piers). If you have already left the airport provide all the details in the lost and found form.
Are there 24-hour shops and restaurants?
While many shops and food stalls located at Schiphol Plaza close at night, both in the public area and boarding area there are options for cafes, restaurants and quick meals.
Before checkpoints, 24-hour dining options are: Hello Goodbye Bar (Arrivals 1)
La Place Express (Schiphol Plaza)
Burger King (Schiphol Plaza)
Grand Cafe Plaza (Arrivals hall 3)
Starbucks (Schiphol Plaza)
After checkpoints: Mediterranean Sandwich Bar (Lounge 1)
Café Chocolat (Lounge 1)
Starbucks (Lounge 1)
Amsterdam Bread Company (Lounge 2)
Harvest Market (D-pier)
Bread! (Lounge 3)
Park Café (Lounge 1)
Silverscreen Bar (E-pier)
Duty Frees are available after the Security Control Zone in all halls from 5 am to 1.30 am.
How can I access to first aid and medical services?
Passengers can find medical assistance in the departures area (hall 2), one level above check-in desk 16, 2nd floor (after passport control).
And in turn, there are 24-hour first aid services and a pharmacy, in Schiphol Plaza (arrivals hall 1).
Where to find the mother and baby’s room?
The area for breastfeeding mothers and baby change facilities is on Holland Boulevard (located between the departures 2-3).
Is there any smoking area?
Since April 1, 2020, and by decision of the Dutch Supreme Court, the airport complex has been declared Smoke free (including parking areas), as smoking is not longer allowed.